We understand the importance of a functional and robust web project. Therefore, we offer the following warranty and technical support policies for our web design and development services:
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Warranty and Support Duration
We commit to providing **warranty and technical support** for your web project for a period of **five (5) years from the official project launch date**.
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Warranty Coverage
During this 5-year period, our warranty covers **technical errors and failures** in both the **backend** (server functionality, databases, business logic) and **frontend** (user interface, visual design, client-side interactivity) that are attributable to our design and development process. This includes:
- Code errors: Flaws or bugs in the code that prevent the correct functioning of the site or application.
- Responsive design issues: Failures in the display or adaptability of the site on different devices and screen sizes.
- Integration errors: Problems arising from the connection between different modules or components developed by us.
- Initial security vulnerabilities: Those inherent to the developed code and not a result of subsequent configurations or external attacks.
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Warranty Exclusions
It's important to note that the warranty has the following exclusions:
- External API Connections (after the first year): Connections with **third-party APIs (Application Programming Interfaces)** or external services (e.g., payment gateways, map services, email marketing platforms, social media, etc.) will **only be covered during the first year** from the project start. From the second year onwards, any technical issue or failure arising from changes, updates, service interruptions, or policy alterations by these external providers will be **excluded from our standard warranty and support**. We will offer assistance to resolve these issues, but associated costs for adaptation or repair (labor hours, new licenses, etc.) will be billed separately.
- Modifications by third parties: Any problems resulting from modifications, alterations, or manipulations of the project's code or structure carried out by personnel not authorized by us.
- Content: The warranty does not cover errors or issues related to content (texts, images, videos) provided by the client or uploaded by them.
- Hosting and domain: Problems related to web hosting services, domain registration, external SSL certificates, or any other service not directly managed or provided by us.
- Malicious attacks: Problems arising from hacking attacks, viruses, malware, or any other external malicious activity.
- Client usage errors: Problems caused by incorrect use of the platform by the client or their users.
- Unspecified functionalities: Does not cover the development of new functionalities or improvements that were not included in the initial scope of the project.
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Support Process
To request technical support, the client must contact us through the established communication channels (e.g., email, ticketing system). We commit to responding and evaluating the problem within a reasonable timeframe and to working on its resolution as quickly as possible.
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Final Considerations
These warranty and support policies aim to ensure the stability and proper functioning of your web project. We recommend carefully reviewing these conditions and consulting us with any questions before starting the project.